Accessibility Statement

1. Scope and target

This statement covers Shipay's public website, including its English and Simplified Chinese pages.

We aim to meet WCAG 2.2 AA for this website and improve accessibility as the site develops.

2. Our approach

We consider keyboard operation, clear page structure and headings, visible focus, text resizing and reflow, colour contrast, and reduced-motion settings when we design and maintain the site.

3. Assessment methods

Our accessibility review combines manual and source checks. It covers page landmarks, keyboard paths, focus states, contrast, text reflow, and reduced-motion settings. We also use browser checks across the English and Simplified Chinese routes.

4. Known limitation and alternative

The online inquiry form requires JavaScript and Shipay's first-party request protection to reduce automated abuse. If you cannot use the form, email [email protected] with the relevant page and the problem you encountered. You can also use that address to request website information in another format.

5. Feedback and assistance

If you encounter an accessibility barrier while using this website, email [email protected]. Please include the page URL and a description of the issue so we can understand the assistance you need.