Privacy Policy

I. How We Collect and Use Your Personal Information

We will only collect and use your personal information for the purposes described in this Policy. We follow the principle of minimum necessity and will not collect information unrelated to providing services.

(1) Registration, Login and Account Management

• Account Registration Information: Mobile phone number, email address, login password; nickname, avatar, country/region (if you voluntarily provide); binding information with third-party accounts (if you use third-party account one-click login).
• Identity Verification (if applicable): Name (or passport name), ID type, ID number, ID validity period, etc. This information is mainly used to comply with legal requirements, prevent fraud, and ensure transaction security.

(2) Providing Local Life Services and Third-Party Service Access

• Location Information: Geographic location information based on GPS, Wi-Fi, base stations; cities, regions manually selected by you, etc.
• Browsing and Search Records: Pages you browse within Shi-x, click behavior, search keywords, access times, etc.
• Order and Appointment Information: Product/service name, unit price, quantity, order amount, appointment time, merchant information, etc.; order time, order status.

(3) Payment and Transaction Security

• Payment-Related Information: Payment channel, payment result, payment time, etc.
• Risk Control and Fraud Prevention: Risk identification based on order information, device information, IP address, operational behavior, etc.

(4) Customer Service and Dispute Resolution

• Contact information you provide (such as phone number, email, instant messaging account);
• Communication records, problem descriptions, related screenshots or recordings (if applicable);
• Order information, transaction records, merchant information related to disputes, etc.

(5) Ensuring Safe Operation of Services

• Device Information: Device model, operating system version, device identifier, etc.;
• Network Information: IP address, network type, operator information, etc.;
• Operation Logs: Access time, duration of stay, crash records, error logs, etc.

(6) Improving Services, Statistical Analysis and Product Optimization

Subject to compliance with laws and regulations, we may desensitize or anonymize collected information for statistical analysis, evaluation and improvement of existing features and service experience.

(7) Marketing and Information Notifications

With your authorization, we may send service updates, promotional activities and other information through in-site messages, pop-ups, App push, SMS, email, etc.

(8) Exceptions to Obtaining Authorized Consent

• Related to fulfilling obligations stipulated by laws and regulations;
• Necessary for concluding or performing a contract;
• Necessary to respond to public health emergencies or protect life, health and property safety;
• Implementing news reporting and public opinion supervision for public interest;
• Processing publicly disclosed personal information;
• Other circumstances stipulated by laws and regulations.

II. How We Use Cookies and Similar Technologies

To ensure the normal operation of the website and App and improve your access experience, we may use cookies, SDKs, pixel tags, local storage and other similar technologies.

• Remember your login status and preference settings;
• Statistical analysis of access data;
• Optimize page display and interactive experience.

III. How We Share, Transfer and Publicly Disclose Your Personal Information

(1) Sharing

• Sharing with affiliated companies;
• Sharing with cooperative merchants/service providers;
• Sharing with third-party technology service providers;
• Sharing based on statutory circumstances or legal requirements.

(2) Transfer

Generally not transferred. If transfer is indeed necessary, we will notify you and require the recipient to continue to be bound by this Policy.

(3) Public Disclosure

Will not be publicly disclosed unless your explicit consent is obtained or based on legal and regulatory requirements.

IV. How We Store and Protect Your Personal Information

(1) Storage Location

Stored and processed within the People's Republic of China.

(2) Storage Period

• General account information: retained during your use of Shi-x services;
• Order and transaction records: retained as required by laws and regulations;
• Log information: not exceeding the period necessary to achieve the purpose.

(3) Security Measures

• Data encryption transmission and storage;
• Access control and permission management;
• Security audit, log recording and monitoring;
• Internal security and privacy protection training.

V. Your Rights

• Right to query and access;
• Right to correct and supplement;
• Right to deletion;
• Right to withdraw consent;
• Right to account cancellation;
• Right to obtain a copy of personal information (if applicable);
• Right to restriction of automated decision-making (if applicable).

VI. How We Handle Minors' Personal Information

Shi-x is mainly aimed at users with full civil capacity. If you are a minor under the age of 18, you should use our services with the consent and guidance of a guardian.

VII. How Your Information May Be Transferred Across Borders

Under normal circumstances, we will store and process your personal information within China. If cross-border transfer is indeed necessary for business needs, we will comply with relevant laws and regulations.

VIII. Updates to This Policy

To adapt to changes in laws and regulations, adjustments in service content or other reasons, we may revise this Policy from time to time and notify you in a prominent manner.

IX. How to Contact Us

• Company Name:  Guangzhou Shipay Technology Co., Ltd.
• Website:  shipay.co
• Contact Email:  [email protected]
• Customer Service Phone:  86-18820000002
• Mailing Address:  Room 2504, Yingkai Plaza, Tianhe District, Guangzhou